Regional Finance
Regional Finance Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regional Finance reviews show a 1.9 star rating from 14 customer reviews with 71% unfavorable and 14% positive; consumers are mostly dissatisfied and report problems with billing practices, high price level, and requests for the company to offer a solution.
Key Takeaways for Future Customers
- Expect mixed experiences; some branches assist when you need funds while others report poor service.
- Be prepared for long hold times and limited responsiveness from customer service.
- Document payments and communications in case of disputes.
Negative Feedback / Risk Areas
- Frequent Regional Finance customer complaints about harassment and aggressive collection calls.
- Billing errors, unexpected charges, and difficulty obtaining refunds are recurring issues.
- High interest rates, account access/login problems, and reports of rude or unprofessional managers.
Positive Feedback
Some customers praise helpful staff and timely loan disbursements; a few reviews cite outstanding service from individual representatives.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Regional Finance reviews show a 1.9 star rating from 14 customer reviews with 71% unfavorable and 14% positive; consumers are mostly dissatisfied and report problems with billing practices, high price level, and requests for the company to offer a solution.
Key Takeaways for Future Customers
- Expect mixed experiences; some branches assist when you need funds while others report poor service.
- Be prepared for long hold times and limited responsiveness from customer service.
- Document payments and communications in case of disputes.
Negative Feedback / Risk Areas
- Frequent Regional Finance customer complaints about harassment and aggressive collection calls.
- Billing errors, unexpected charges, and difficulty obtaining refunds are recurring issues.
- High interest rates, account access/login problems, and reports of rude or unprofessional managers.
Positive Feedback
Some customers praise helpful staff and timely loan disbursements; a few reviews cite outstanding service from individual representatives.
Media from reviews
Turn one complaint into a collective action
Columbus, Ohio
Interest payments
Gave me correct number after getting run around do no problems noted
Really nothing else to say but thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTruck was repo
I need to get this figured out or paid I need my truck for work please somebody call me bk at 770617****
Tampa, Florida
My issue was not resolved
- - I paid the late fee and a lesser amount, but I was told I still owe more.
- - I want this investigated.
i went an process a payment and even paid the late fee and now they say i owe them more money due to i made a lesser amount , they wouldn't have taken the payment for lesser amount . i need this investigated .no
Tampa, Florida
Cancelar cuenta
Malísima atención Llevo Dos días intentando comunicarme y ni siquiera devuelven la llamada No lo recomiendo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Satisfaction
- - The customer service needs coaching on customer satisfaction.
- - Phone handling is poor; hold times are long and callbacks reflect training gaps.
I am use to dealing with the branch. But their customer service needs more coaching on customer satisfaction.
Answers phone and dont respond or address the caller on the line. Hold time is ridiculous.
I know call backs are out of control due to lack of training. Lack of knowledge of procedures.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Ohio
They signed me up for something completely different than explained and no customers service number works!
- - Receives mail from a different company than promised.
- - Customer service numbers do not work.
- - Was told 30-day risk-free money-back if canceled.
I got stuff in the mail from a completely different company than what I was told and none of the customer service numbers work so I cant get a hold of the person that signed me up for this *** and took my money, told me I could get my money back 30 days risk free if I want to cancel and now all of a sudden I cant get a hold of this guy and none of the numbers work?! This is a *** scam!
- Got charged for it under a different company
- Total scam literally received things from 4 different companies
- Told me they were the top management of toyota when they are not
Preferred solution: Full refund
User's recommendation: DO NOT EVEN TALK TO THESE PEOPLE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDebt sold illegally
- - Suffered a stroke and became disabled; loan had disability insurance I paid for; debt was sold instead of paid off.
I had a loan at moody al branch .I suffered a stroke and became disabled was told my loan had disability ins that I paid for my debt was then sold not paid offf please resolve this Charles braxton 205-515-****
User's recommendation: Stay away
Lumberton, North Carolina
The interest rate to high
Lower the interest rate and in a timely manner u have sign on paper when other companies u sign on a computer
User's recommendation: Yes if you're just in need for money
Guess what, Deadbeat? If you want a lower APR then YOU should have been paying your bills ON TIME so you would qualify for a lower APR bank loan!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocky Mount, North Carolina
Complaint of unprofessional customer service
- - Called Regional Finance on Benvenue Rd; was treated like a joke.
- - No answer after calls on the 17th, 22nd, and 23rd; need help before Feb 8.
Called the Regional finance on benvnue rd in Rocky Mount NC. And wast treated on the phone as if I was a dumb *** or like i was a joke!
Talking to quick before they hung up phone and I heard them joking with each other laughing about what I said on the phone. I was calling to see if I could get some financial help. Called three times one on the 17th one on the 22nd and 23rd. And havent gotten and answer from them or anything.
And I need to know if I can get help so that I can find another way to get the money that I need before February 8th. This is so unprofessional.
I hope this is not the way that you try and provide good customer service. Because this didnt meet my minimum expectations!
Preferred solution: Apology
User's recommendation: Don’t know the character of their employees, but ones at the Rocky office or a poor excuse of professional. I wanted a question answered , haven’t received the answers yet. But I guess the workers that they employ or incompetent. And now they don’t want to listen to the complaints. I guess they don’t care about their customers. They just want the interest that you pay. They will get in contact with you if you owe them. But if you complain, they don’t respond. I’m not upset about not getting money but upset about how unprofessional they were. Acting like high schoolers. I know now that they could care less about their customers!
Unauthorised use of my email
- - Three messages were sent about loan payments.
- - I have no loan with you and do not reside in US.
- - Email was used to apply for a loan; investigate.
Ive received three messages from you regarding due loan payments and payments notifications. I do not have any loan with you and I do not reside in the US.
Someone has applied a loan using my email without my knowledge. Please investigate.
* No action from you and Im still getting Thai about the loan.
Preferred solution: Remove ngoangie@icloud.com from your mailing list
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLatica the manager
- - Cannot reach customer service or contact district manager.
- - Renewal notice arrived; only $50 due, staff were busy and did not call about paperwork.
Have not ever been able to call any number that was customer service and don't want to talk to the office I used. Can't find out how to get a district manager.
Latica is a *** as I said it. Try to tell a 70 year old man what he is and isn't going to do and/or that my bill comes before my family's Christmas. I got a notice in the mail and was going to renew but when I showed up it was only 50$ and they were busy and forgot to call me to let me know I had to have all this paperwork with me. Of course I did not have it because no one called to tell me.
Craziest of all is I also had to make an appointment to come to an office I have never seen another person in while I was there. Latica got involved though and it's downhill from now on because I WILL NOT DEAL WITH THE HAG EVER
User's recommendation: Stay away from the office in Bryan Texas
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLatica the manager
Have not ever been able to call any number that was customer service and don't want to talk to the office I used. Can't find out how to get a district manager
User's recommendation: Go to any office except the Bryan TX office. The manager latica thinks she owns you and is a poor excuse for a manager. She is rude and hateful. The young lady joselyn is very sweet but unfortunately isn't the manager.
Cornersville, Tennessee
Horrible loan service.
They break several laws about trying to collect debts. I had to end up getting a lawyer it going to feel great throwing them under the bus.
Right. Sure.
You don't have the money to make your payments on time but you're going to pay a lawyer, right? Absolutely hilarious!!!
Dixon, Illinois
Payment
Keeps asking for password and saying it's wrong result I cannot make my payment too frustrating to deal with every time
I keep trying to change my password, but no matter how I comply with the instructions, the blank for the password turns red. This indicated that there is something wrong with the password I tried setting up.
(There isn't.) The submit button does not turn blue and become clickable. Regional Finance has a terrible, crummy, unusable website.
Hold on a loan check I received
I received a check for a loan I deposited and not them back is putting it on hold A hold was placed on your check(s) because check specific information indicates item may be returned.
- Help you when u need funds
Preferred solution: Getting the check I was sent approved so that the bank don’t hold oh until 8-29-2023 so my bills won’t be returned as non sufficient funds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Texas City, Texas
To let Regional Management know
I recently had the pleasure of working with the Regional Finance Company, and I must say, they exceeded my expectations in every way. As someone who was in need of a loan, I researched several options and decided to give Regional Finance Company a try.
From start to finish, their service was exceptional. The customer service rep. Esmeralda Rodriquez was an outstanding individual. What truly sets Regional Finance Company apart, however, from other loan companies is their remarkable customer support.
Throughout the entire process, I felt supported and well-informed. Their team was readily available to answer any questions or concerns I had, and they did so in a professional and friendly manner. In conclusion, I highly recommend the Regional Finance Company to anyone in need of a loan. Their exceptional loan services, combined with their outstanding customer support, make them a trusted and reliable choice.
I was thoroughly impressed with their efficiency, transparency, and dedication to customer satisfaction. Again, a special thank you to Esmeralda Rodriquez.yes
- Outstanding service
Preferred solution: nothing
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You don't have a clue as to what you're talking about. It is THEIR ASSET and they can sell that loan to anybody they want and you have no say in the matter. Why not learn something about finance instead of coming here to look like a fool???
Wow I didn’t know I was that special, I must be special to get your undivided attention, Thanks for taking the time out of your day to get SO bothered to the point you felt the need to comment about grammar rather THAN commenting something actually related to the post. Kindly *** & get a life you sad sack of ***
You just can't stand the facts, right?